State Farm® Insurance Agent Joan Warner

"Our State Farm agent of 30 years recently retired, and we were in need of a new State Farm Agency. My husband are so pleased with the Joan Warner State Farm Agency. When we joined this new agency, Joan personally reviewed all of our State Farm policies and updated all new information pertaining to these policies. Once everything was submitted, Joan’s office has contacted us several times to make sure there have been no problems with the changes that were made. This agency has gone out of their way to welcome us and make sure all of our questions and concerns have been addressed. My husband and I would highly recommend the Joan Warner State Farm Agency."

"On May 1st I was sold a policy that was to start on May 4th with (included, paid for) roadside service. Granted it took 3 days for the policy to start (e.g., systems and processing). However, what State Farm doesn't tell you, is the underwriting of the policy is completed whenever they feel like it. Meaning, customers WILL PAY OUT-OF-POCKET expenses regardless of what the declaration page states, ID cards reflect, or the policy details giving during the sales process. I was informed after needing the (included, i.e., automatically paid reimbursement) roadside service "benefit" that it's only available AFTER the policy clears something in the back office (no timeline provided). The worst part of this is experience was speaking with the company's licensed agent Joan Warner. After submitting the roadside service claim and speaking with three different roadside service agents (an awesome supervisor named Rosemary), I emailed the sales agent Victoria to get clarifying information. Joan calls me in return. When I explain the current situation, Joan attempted to debate with the details provided on a call she did not take. Joan asked several questions, but denied the opportunity for completed responses. A dismissal had occurred. When I brought up what was offered in my sales exchange, the 3 day wait, and the fact that I'd paid for a policy with certain benefits -- accusations were thrown. For example, I shouldn't by a policy just for a battery replacement (mind you, the policy was purchased 5 days ago. Who in the hell is waiting 5 days to get on the road?). Also, that I only knew the description of roadside service, but not what it actually was or meant (as is pertains to my policy). Lastly, that I couldn't have heard Victoria correctly explain the details of the policy, because she'd never state that there's immediate roadside service (which in fact, is false by Joan's argumentative reiteration of indeed having immediate roadside service [just not IMMEDIATE PAID REIMBURSEMENT]). Topping it all off with "you can't just use a credit card" to get the service, and we'll cut you a reimbursement check today? Que? Does Joan know all her customers financial situation, to make that kind of statement? That's some audacity for you. This didn't make sense. If a customer purchased a policy with a agency, who can verify the policy, most importantly the payment for said policy, and reimburse same day for roadside service, why isn't the agency just billed? If for some reason the policy is rejected/changed/denied, THEN charge the customer for the completed roadside service. Otherwise, State Farm isn't clearly stating how the policy works, and ways it will impact customers. #poorServiceandClarity"

"Fast, helpful, and trustworthy"

"Great service, on the phone or in person."

"Excellent service and support. Follow through is unsurpassed."

"I had the pleasure today to interact with Agent Marcus Rodriguez to obtain quotes for my auto and home insurance. Marcus is an awesome salesperson. He's very knowledgeable about what he does, very professional and respectful. Marcus was very helpful. He explained policy to me line by line with a pleasant attitude and patience. He did not leave any stones unturned, which was my first time experiencing this thorough, detailed information an insurance agent provides me with. All I can say is that Marcus is a great asset to State Farm and he definitely deserves a promotion with a raise. Thank you Marcus."

"I am having a good experience with State farm. Marcus was very helpful and polite."

"This Statefarm agency holds a special place in my heart. They have always gone above and beyond what was needed to help us. Diana was especially special and I can’t thank her enough for being the kindest and most supportive person for many years. Amazing service. Amazing people. Quality all around. Thank you!"

"The Joan Warner r team has always been in our household since the start they are attentive,caring and extremely helpful No second guess our household and cars are always going to be protected by the Joan Warner team Gary Grossman"

"Switched auto and home from Progressive. Saved me over $40/month on premiums, with additional coverage to boot! Marcus Rodrigues, fantastic fellow, was very personable and helpful, and explained everything very well. I enjoyed working with him very much. GLW age 79."

"Marcus was a great help. Highly recommend."

"Diana is amazing. We have had insurance through State Farm through Joan Warner for over 2 years and couldn't be happier."

"Jacob Mark is the BEST ever agent I have seen so far in Auto Insurance Companies. He assisted me with the quote and everything went so smoothly. Thank you so much Jacob. Appreciate your time which you used to help me."

"They are the best. We have been with them for decades and have never been disappointed. Their level of professionalism is phenomenal. They are personable and always have your best interest in mind."

"The office is amazing! So helpful."

"Great experience. My agent, Jake, always answers my emails same day and is very prompt. He got me a great rate and saved me about $800 a year on my home and auto. Highly recommend this agency to anyone looking to get a new policy."

"I had an excellent experience working with Danielle Nodacker on replacement policies for my auto and homeowners insurance. Danielle was very responsive and took extra care to make sure everything was taken care of. She was great to work with and made the process very easy and satisfying. I would absolutely recommend Danielle and Joan Warner State Farm Agency. (Love to support women owned businesses.)"

"I'm lucky to have state farm just 3 blocks from me.thinks aren't easy all the time they have a pretty hard job to.i know how it can be.but I would recommend this branch to famly & friends 👍."

"I received exceptional customer service through Joan Warner staff . Thank you to Jacob"

"I’ve had nothing but great experiences with this insurance agency. I’ve worked with Jacob specifically on multiple policies and he’s been so easy and great to work with! Highly recommend!"

"The Warner Insurance group delivers awesome professional services every time for me. I am always pleased."

"We've had a great experience with State Farm for the past 30 years or so. Our agent recently retired and we switched to Joan Warner. We thought our previous agent's staff were good but Danielle is amazing. We recently purchased a new car and she handle everything so quickly! Thank you Danielle!"

"Great customer service, personable, knowledgeable, and upfront with pricing and coverage. Overall great experiences working with them so far"

"I cannot say enough good things about Joan Warner State farm insurance agency in Farmington hills Michigan. Not only were they able to save me a few dollars in comparison to my previous insurance provider, but I can honestly say every person I have talked to at this business have been 100% transparent and have absolutely helped me to make the right decisions in all types of insurance coverage needs! Keep up the good work and I look forward to seeing everyone next year 👍"

"I have used Joan Warner for years. Always professional, friendly and knowledgeable. Jacob, Danielle and the rest of the staff are wonderful. I’ve even referred my family, they are the best."